These Terms and Conditions ("Agreement") constitute a legally binding contract between:
Jooker Solutions SRL, a company incorporated and registered under the laws of Romania, with:
The individual or legal entity ("Client") who subscribes to the Services provided by Jooker Solutions SRL through the NoNs AI brand, as identified in the service agreement, purchase order, or subscription confirmation.
By subscribing to NoNs AI services — whether via written agreement, electronic order, or payment — the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
This Agreement becomes effective on the date the Client first accepts it or makes a payment, whichever occurs earlier, and remains in force until terminated in accordance with Section 10.
Jooker Solutions SRL, operating as NoNs AI ("Provider"), offers AI agent implementation and management services, which may include but are not limited to:
The specific services, number of agents, languages, and action volumes included in each subscription are defined by the plan selected by the Client (STARTER, GROWTH, or FULL) as described in Section 3.
All agents are custom-built to the Client's specifications during the onboarding period. The Provider reserves the right to use its discretion in implementation methodology to achieve the agreed-upon outcomes.
The Provider aims to maintain service availability of 99% uptime on a monthly basis, excluding scheduled maintenance, force majeure events, and third-party platform outages (including WhatsApp, OpenAI, Twilio, and Meta platforms).
The following subscription plans are available as of the effective date of this Agreement:
| Feature | STARTER | GROWTH | FULL |
|---|---|---|---|
| Monthly Fee | €59 / month | €119 / month | €179 / month |
| Setup Fee | €149 (one-time) | €149 (one-time) | €149 (one-time) |
| AI Agents | 1 agent | 3 agents | Unlimited |
| Languages | 1 language | 2 languages | All (EN/RO/TR/AR) |
| Actions / Month | 2,000 | 10,000 | 30,000 |
| Support | Priority + Dedicated Onboarding | ||
| Voice Calls | Not included | Not included | Included |
A one-time setup fee of €149 applies to all plans without exception. This fee is charged at the commencement of service and covers the initial business analysis, agent design, configuration, integration, and onboarding. The setup fee is non-refundable under all circumstances, including but not limited to early termination, change of plan, or cancellation before completion of onboarding.
An "action" is defined as any single automated interaction performed by an AI agent on behalf of the Client, including (but not limited to): sending a message, making or receiving a call (per minute), processing a CRM record, generating a piece of content, or completing a research task.
All prices are quoted in Euros (EUR) and are exclusive of applicable value-added tax (VAT). Romanian VAT (currently 19%) applies where required by Romanian and EU tax law. International clients may be subject to their local tax obligations.
The Provider reserves the right to adjust pricing with a minimum of 30 days' prior written notice. Existing Clients will be notified by email. Continued use of the Services after the effective date of the price change constitutes acceptance of the new pricing.
Services are billed on a monthly basis. Invoices are issued on the 1st of each calendar month for the upcoming service period. The setup fee is invoiced immediately upon agreement commencement.
All invoices are due upon receipt. A grace period of 7 calendar days is provided from the invoice date for payment to be received.
Services suspended due to non-payment will be reinstated within 2 business days of receipt of all outstanding amounts, including any applicable late fees.
Accepted payment methods will be communicated to the Client at the time of invoicing and may include bank transfer, card payment, or other methods as agreed in writing. Bank transfer fees, if any, are the responsibility of the Client.
If the Client disputes any invoice, they must notify the Provider in writing within 5 days of the invoice date. Disputed amounts must be clearly identified; undisputed amounts remain payable by the due date.
The Client agrees to fulfill the following obligations throughout the term of this Agreement:
All AI agent code, workflows, prompts, system architectures, integrations, methodologies, frameworks, and proprietary tools developed by or on behalf of Jooker Solutions SRL ("NoNs AI") remain the exclusive intellectual property of Jooker Solutions SRL, regardless of whether they were created specifically for the Client or as part of a broader system.
The Client is granted a limited, non-exclusive, non-transferable license to use the outputs generated by the AI agents for the duration of the active subscription. This license does not include the right to copy, modify, reverse-engineer, or redistribute any underlying agent code or systems.
The Client retains full ownership of:
The Provider is granted a limited license to use the Client's data and brand assets solely for the purpose of providing the Services. This license terminates upon termination of the Agreement.
Content generated by AI agents on behalf of the Client (e.g., marketing copy, social media posts) is owned by the Client, subject to the underlying platform terms of any third-party AI providers used in delivery.
Both parties acknowledge their respective obligations under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Romanian Law no. 190/2018 on measures for the implementation of Regulation (EU) 2016/679.
Where required by GDPR Article 28, a Data Processing Agreement ("DPA") will be executed between the parties. The Client may request a DPA template from the Provider at any time.
The Provider implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.
The Provider uses third-party sub-processors in the delivery of its services, including OpenAI, Meta (WhatsApp), Twilio, Brevo, and Cloudflare. A current list of sub-processors is available upon request.
In the event of a personal data breach affecting Client data processed by the Provider, the Provider will notify the Client without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
For full details of how personal data is handled, please refer to the NoNs AI Privacy Policy available at nonsai.io.
Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") in connection with this Agreement, including but not limited to: business strategies, client lists, pricing, technical architectures, agent configurations, and financial information ("Confidential Information").
Confidential Information may only be used by the Receiving Party for the purposes of performing or receiving the Services under this Agreement. It must not be disclosed to any third party without the prior written consent of the Disclosing Party, except:
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was already known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without use of the Confidential Information.
Confidentiality obligations survive termination of this Agreement for a period of 3 years.
The Services are provided "as is" and "as available." The Provider makes no warranties, express or implied, regarding the Services, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Provider does not guarantee specific business outcomes, revenue generation, or conversion rates.
To the maximum extent permitted by applicable law, the total cumulative liability of Jooker Solutions SRL to the Client for any and all claims arising out of or related to this Agreement shall not exceed the total fees paid by the Client to the Provider in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall either party be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of business, loss of data, or loss of goodwill, even if advised of the possibility of such damages.
Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, war, civil unrest, government action, third-party platform outages (including Meta, OpenAI, or Twilio service disruptions), or internet infrastructure failures.
The Client agrees to indemnify and hold harmless Jooker Solutions SRL, its officers, employees, and agents from any claims, damages, or expenses arising out of: (a) the Client's breach of this Agreement; (b) the Client's unlawful use of the Services; or (c) any violation by the Client of applicable laws or third-party rights.
The Client may terminate this Agreement at any time by providing 30 days' written notice to the Provider at ozzy@jooker.app. The Client remains liable for all fees due during the 30-day notice period. No refunds will be issued for the current billing month or for the one-time setup fee.
The Provider may terminate this Agreement with 30 days' written notice for any reason, or immediately if:
Upon termination:
Sections relating to Intellectual Property, Confidentiality, Limitation of Liability, and Governing Law survive termination of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. Applicable EU regulations, including GDPR, also apply where relevant.
Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania.
Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of at least 30 days from the date one party notifies the other of the dispute in writing.
If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
This Agreement, together with any applicable service order or statement of work, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior negotiations, representations, warranties, and understandings.
The Provider reserves the right to update these Terms and Conditions at any time. Clients will be notified of material changes at least 14 days in advance. Continued use of the Services after the effective date constitutes acceptance.
For any questions, notices, or communications relating to these Terms and Conditions, please contact:
Jooker Solutions SRL (NoNs AI)
CUI: 48991285 | Reg: J23/6989/2023
Email: ozzy@jooker.app
Website: nonsai.io
All legal notices must be sent in writing to the email address above. Notices sent by email are deemed received on the next business day following transmission.