DialDesk · a NoNsAI product

Call. Label. The follow-up sends itself.

Outbound teams lose the sale between the call and the message. DialDesk closes that gap: the operator marks the result, and the WhatsApp or SMS for that result goes to the client while the conversation is still warm.

Create a workspace → Sign in

Two calling modes — operator's own phone, or in-app VOIP Result → message — WhatsApp templates or SMS, per label Recording & live listening — on the VOIP path Credits — billed on the carrier's minutes and per message

How it works

One loop, four steps, no copy-paste.

  1. Load a listImport CSV or Excel with column mapping, or push a segment from the built-in CRM. Do-not-call numbers are filtered before anyone dials.
  2. CallOperators work a queue on their own phone or WhatsApp, or dial in-app over VOIP with your caller ID. Supervisors can listen live.
  3. Label the resultSuccess, callback, no answer, rejected, wrong number — your own labels, one tap, with a note.
  4. The message goes outEach label has a rule: an approved WhatsApp template or an SMS text with the client's name, the operator's handle, the link. Sent from your own connected accounts.

Features

What is in the box.

Walk-away calling

Live

No SIP, no headset: the operator sees the next client and calls from their own phone or WhatsApp. DialDesk keeps the queue, the results and the follow-ups. Free of telephony cost.

VOIP calling

Live

Browser softphone or a mobile bridge that rings the operator first and then the client, presenting your caller ID and never the operator's personal number. Bring your own carrier over SIP trunking, or use a number we provision.

Recording and live listening

Live · VOIP

Every VOIP call is recorded. Supervisors listen live, whisper to the operator, or step in. Recordings are visible to admins only and every access is logged.

Result automations

Live

Per-label rules send an approved WhatsApp template or a free-text SMS with client and operator variables. WhatsApp uses your own Meta business account; SMS goes through a gateway with your registered sender ID.

CRM and retention segments

Live · Pro and above

Import your customer base with the fields that matter to you, rate customers, build segments — "class Y, last result Z, called by operator X two weeks ago" — and push them straight into a calling list. Journey-based campaigns are the next step on this road.

Supervisor console

Live

Live calls, QA scoring, operator hours and breaks. No access to billing or settings.

Credit billing

Live

Calls are charged per started minute from the carrier's own duration; messages per message, by destination country. Every movement is in a ledger you can read.

AI operators

In development

AI operators that dial your list on a script, hold the conversation and label the result themselves, sharing the same queue and automations. Available to pilot customers first.

Plans

Seats by plan, usage by credit.

A plan buys operator seats and features. Calls and messages are paid from a credit balance you top up, so a quiet month costs the plan and nothing else.

Starter $149/ MONTH
  • 2 operator seats
  • Walk-away and VOIP calling
  • SMS result automations
  • Recording and live listening
Start with Starter
Pro $399/ MONTH
  • 5 operator seats
  • Everything in Starter
  • WhatsApp automations with your own Meta account
  • CRM and retention segments
  • Public API
  • AI operator add-on eligible
Start with Pro
Scale $879/ MONTH
  • 10 operator seats
  • Everything in Pro
  • Priority onboarding for carriers and numbers
Start with Scale

Credit packs: 500 for $29 · 2,000 for $99 · 5,000 for $199. Paid in USDT (TRC20); balances are activated after the transfer is confirmed. Larger teams: talk to us.

Get started

Your workspace is a form away.

Create the company, add operators, upload a list. Calling in walk-away mode works the same day; VOIP numbers and WhatsApp templates take a little longer because the carriers and Meta have their own approvals.

Create a workspace → Ask a question